Strategic Operations Associate, Supply Analytics

  • Care Operations
  • Singapore, Singapore

Strategic Operations Associate, Supply Analytics

Job description

Homage is redefining in-home caregiving for our parents, grandparents, friends and loved ones. At the heart of Homage are the families and caregivers we work with and the technology we build transforms their lives and care delivery experience. Here, everyone works on exciting, meaningful projects. We move fast, have fun and help each other out.


We’re looking for people who are talented, thoughtful, responsible and passionate individuals who share our values and passion for what we do. Your work will directly impact the lives of people receiving care, people delivering care, and the families that are normally left in the dark about the entire caring process. We're looking for strong team players, people who can work with a very diverse team (engineers, care operations, sales folks.) We’re proudly backed by a group of top local investors, including Golden Gate Ventures, 500 Startups and SeedPlus. 

 

ABOUT HOMAGE: 

Homage is a complete home care solution that combines the curation and training of Care Professionals with smart technology to provide on-demand home caregiving to seniors, allowing them to age at home with comfort, dignity, control and grace. Using a web and mobile technology platform, Homage efficiently matches Care Recipients with qualified Care Professionals and schedules caregiving on an on-demand basis to provide recipients with home nursing care, assistance with daily activities and therapy services. Homage works with both private clients and public organizations to provide high quality care to seniors. 

Requirements

ROLE DESCRIPTION 

Homage is seeking a Supply Operations Associate (Analytics) who gets excited about using data to generate key actionable insights and implement experiments that tangibly impact the people at the heart of Homage – our Care Professionals.

 

As you will be involved in projects touching the entire funnel ranging from acquisition to retention, the ideal candidate needs to grasp the ‘big picture’ and be comfortable working and communicating in a structured manner with cross-functional teams on multiple topics. At the same time, you need to be passionate about helping our Care Professionals succeed and have an eye for detail, streamlining workflows and working efficiently.

 

This role is a unique opportunity to pioneer and drive scalable initiatives to accelerate the growth of an already fast-growing start-up. If you want to make a huge impact at one of Singapore’s most exciting start-ups, learning a TON every day, we would love to hear from you!

 

RESPONSIBILTIES

  • Support Supply Operations performance tracking through the compilation of KPIs from multiple data sources
  • Analyse large data sets to understand trends and uncover insights to identify actionable opportunities across the acquisition to retention metrics funnel
  • Support the design and running of a variety of top of funnel initiatives, conduct post-mortem analysis to impact and optimise future experiments
  • Support special projects that range from strengthening existing processes to those that impact forward strategy; pro-actively provide ideas and analysis to drive concepts through to implementation
  • Participate in cross-team brainstorming discussions; work collaboratively with all departments in defining the direction of selected initiatives for Care Professionals
  • Perform long-term research on various topics that can improve Homage’s Care Professional Programme
  • Support in the implementation of software applications to streamline and make Supply Operations scaleable and effective 
  • Provide support on other Supply or operations-related tasks where necessary


 SKILLS & EXPERIENCE

  • BSc or BA degree in any discipline
  • 1 – 2 years’ experience in data analytics/operations in a start-up environment, consulting or relevant field (fresh graduates with solid internship experience and strong strategic/quantitative background are encouraged to apply as well)
  • Advanced knowledge of MS Office Suite (Excel) is a must; experience with Analytics Software Tools like Tableau and statistical analysis is a plus
  • Ability to thrive in an entrepreneurial environment and handle multiple projects simultaneously, acting both independently and as part of a team
  • Highly structured and detail-oriented yet able to think creatively
  • Possess excellent interpersonal and communication (written and verbal) skills

In other words, 

  • You are highly-motivated and want to create huge impact in a fast-growing start-up
  • You are an enthusiastic team player with a pro-active attitude
  • You are a stickler for excellence and possess a keen eye for detail
  • You are highly resourceful when facing challenges of all types