Strategic Operations Associate, Melbourne

  • Australia
  • Melbourne, Victoria, Australia

Strategic Operations Associate, Melbourne

Job description

Are you passionate about impactful products that people love and that make a real difference in people’s lives? Are you a growth-oriented and communicative person who’s entrepreneurial at heart and loves working in fast paced environments? Do you want to be an early employee at a well-funded startup where you can make a huge difference?
 

Your work at Homage will directly impact and improve the lives of people receiving care, people delivering care, and the families that are normally left in the dark about the entire caring process. We're looking for strong team players, people who can work with a very diverse team (product managers, engineers, care operations, sales folks.) We’re proudly backed by a group of top local investors, including Golden Gate Ventures, 500 Startups and SeedPlus.


ABOUT HOMAGE:

Homage is a complete home care solution that combines the curation and training of care professionals with smart technology to provide on-demand home caregiving to seniors, allowing them to age at home with comfort, dignity, control and grace. Using a web and mobile technology platform, Homage efficiently matches care recipients with qualified care professionals and schedules caregiving on an on-demand basis to provide recipients with home nursing care, assistance with daily activities and therapy services. Homage works with both private clients and public organizations to provide high quality care to seniors.

 

ROLE DESCRIPTION

Homage is looking for a Strategic Operations Associate strongly aligned with its mission to transform the way people access and get home care and improve their lives through personalized care. You will be responsible for the recruitment and engagement of our Care Professionals (nurses, caregivers and therapists) and drive Supply Strategy and Operations while overseeing the end-to-end care delivery process. This also involves identifying the opportunities and addressing the challenges of growing Homage in Australia, working with the Expansion Lead and Homage HQ to drive business metrics and execute the Homage strategy on the ground. You should be a strong operator capable of independently running operations with a bias to action in driving new initiatives.

 

In this role, you will also serve as the voice and ambassador of our business, operations, and customer relations in Australia. Ideally, you will also be able to build partnerships and relationships with public and private stakeholders, including government officials, agencies, as well as enterprise level partners from healthcare to financial institutions.

Requirements

RESPONSIBILITIES

  • Responsible for managing operations to ensure care fulfilment, with ownership on performance targets for the City
  • Oversee Supply Operations and facilitate recruitment, on-boarding and engagement activities of Care Professionals
  • Work closely with Homage team in HQ to plan, support and execute local strategy to scale up operations successfully in your City, including core functions such as Supply Operations, Care Network, Community and Marketing, PR, Product and Care Advisory (Sales)
  • Proactively identify new business development opportunities within the market and build relationships with potential partners in the healthcare space
  • This role reports directly to the Expansion Lead of Australia

 

SKILLS & EXPERIENCE

  • 2-3 years of professional experience, ideally in start-ups, operations, recruitment or community-engagement
  • Fluent in English
  • Self-motivated, proactive, hands on and able to work autonomously
  • Demonstrable track record in operations with ability to multi-task effectively and adapt quickly to a fast-paced start-up environment
  • Strong interpersonal and written and verbal communication skills
  • An undeniably positive attitude, extreme dedication, and ability to act as a role model to Homage and its values
  • A minimum of 3 years living / working in Australia
  • Understanding of the healthcare industry with a passion for caregiving is a major plus

 

In other words,

  • You are highly-motivated and want to create huge impact in a fast-growing startup
  • You are a go-getter who is able to work independently
  • You enjoy making day-to-day operations efficient and love finding better ways to improve productivity and “keep the lights on”