Senior Associate, Strategic Operations (Supply)

  • Care Operations
  • Singapore, Singapore

Senior Associate, Strategic Operations (Supply)

Job description

ROLE DESCRIPTION

Homage is seeking a Supply Operations Senior Associate who enjoys helping the people at the heart of Homage, our Care Professionals, grow and develop into a more skilled and engaged individual to deliver good care.

You will be responsible for defining and executing on the operational strategy for Homage’s Care Professionals, both clinical and non-clinical, in providing care and services to seniors and families in their homes and communities. An ideal candidate is someone who is resourceful, strategic and willing to be hands-on in making sure that our Care Professionals succeed so that they can deliver the highest standards of care.

This role is a unique opportunity to pioneer and drive scalable initiatives to accelerate the growth of an already fast-growing start-up. If you want to make a huge impact at one of Singapore’s most exciting start-ups, learning a TON every day, we would love to hear from you!

 

RESPONSIBILITIES

  • Help define, drive and implement strategic initiatives to build a highly motivated, competent and committed Care Professional team qualified and trained to deliver quality care.
  • Execute initiatives while making sure the team keeps to a roadmap and timeline.
  • Direct and optimise the recruitment funnel and onboarding experience for Care Professionals; work with Homage marketers to inform the right acquisition direction.
  • Grow existing Care Professional engagement and support initiatives including but not limited to rewards programmes, customer support, as well as benefits and bonus schemes.
  • Develop training programmes, in partnership with relevant providers or in-house, to grow the skills and experiences of our Care Professionals.
  • Support Care Network team in other partnership-building activities relevant to Care Professional recruitment, rewards and training.
  • Use measurable outcomes to drive results, including Net Promoter Score and other customer happiness metrics for our Care Professionals’ experiences with Homage.

 

Requirements

SKILLS & EXPERIENCE

  • 2-3 years of experience in Operations, minimum of 1 year experience building and leading a team.
  • Experience working in a fast-paced and high-growth environment/start-ups preferred
  • Strong leadership qualities; manage and scale team, recruit and retain top talent, inspire, motivate as well as build consensus and rally carers to achieve goals
  • An innovative rain-maker and self-starter, you have the ability to proactively identify improvement areas and work autonomously to create and drive innovative solutions
  • Data-driven and utilizes qualitative and quantitative analysis of data and insights to drive decision making and operational improvements
  • Possess excellent interpersonal and communication (written and verbal) skills
  • Proficient and comfortable with adopting technology and software tools (Microsoft Office, web/mobile applications etc.)
  • Minimum Bachelor’s degree in a relevant field of study (Business Administration, Economics, Finance, Human Resources or relevant experience)
  • Passion for social enterprises and causes. You’re driven by Homage’s core mission and motivated by the impact of our services and platform

In other words,

  • You are highly-motivated and want to create huge impact in a fast-growing start-up
  • You are an enthusiastic team player with a proactive attitude
  • You are a stickler for excellence and possess a keen eye for detail
  • You are highly resourceful when facing challenges of all types