Logistics Executive, KL/PG

  • Malaysia
  • Kuala Lumpur, Malaysia

Logistics Executive, KL/PG

Job description

ROLE DESCRIPTION

You will oversee and actively support the management, engagement, recruitment and retention of the people at the heart of Homage – our Care Professionals. As we aim to deliver care of the highest standards as well as support the vocational progress and well-being of our Care Professionals, you need to be passionate about helping our caregivers succeed and have an eye for detail, streamlining workflows and working efficiently. You will have end-to-end responsibility for the logistics and systems put in place for proper due diligence and to ensure the quality of all Care Professionals recruited.


Due to the nature of the role, you will work closely with the wider Care Operations team (Care Advisors, Care Specialists etc.) as well as the Product and Engineering team in daily operational tasks. If working for one of the region's most exciting startups and making an impact on the lives of both our Care Professionals and customers sounds like your dream job, we would love to hear from you! 


RESPONSIBILITIES

  • Work closely with the Country Manager of Malaysia to facilitate the entire recruitment process, from shortlisting Care Professional applicants to conducting interviews and on-boarding sessions
  • Execute and help improve the proper preparation, conduct and follow-up for the interview and on-boarding stages of the Care Professional acquisition process
  • Develop and build rapport with Care Professionals, providing a listening ear and adding a human touch to enhance their experience with Homage
  • Engage existing Care Professionals on improving caregiving skills and capabilities, including an increase in adoption of Homage’s online training programmes
  • Communicate effectively to promptly resolve issues faced by new applicants and/or existing Care Professionals
  • Support in the implementation of software applications to streamline and make Supply Operations scalable and effective
  • Conduct Care Professional success measures through the execution of a formal appreciation & rewards programme
  • Gather and analyse Care Professional feedback for insights to support ongoing efforts to improve Care Professional success campaigns
  • Support engagement with Homage’s care partner organisations and attend recruitment events/drives
  • Work closely with other teams, especially Care Operations, to strengthen and innovate upon existing supply workflows and protocols
  • Provide support on other supply or operations-related tasks where necessary

Requirements

SKILLS & EXPERIENCE

  • 1 – 6 years’ experience in people operations or human resources, preferably in a technology startup or services-based setting 
  • Both associate and lead level roles are available
  • Experience working in a fast-paced and high-growth environment; Prior experience recruiting for the healthcare, hospitality or technology-driven industries preferred
  • Degree in Business or other related fields of study (or relevant work experience in-lieu)
  • Ability to multitask, creatively solve problems and think on your feet
  • Possess excellent interpersonal and communication (written and verbal) skills
  • Proficient and comfortable with adopting technology and software tools (Microsoft Office, web/mobile applications etc.)


In other words,

  • You are highly-motivated and want to create huge impact in a fast-growing startup
  • You are an enthusiastic team player with a proactive attitude
  • You are a stickler for excellence and possess a keen eye for detail


ABOUT HOMAGE

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.