Head of Partner Account Management

  • Partnership Management
  • Singapore, Singapore

Head of Partner Account Management

Job description

Location: Singapore

Type: Full-time


Role Description:

The Head of Partner Account Management is primarily responsible for leading the client services relationship with several of our key partners. This includes the design, development and successful deployment of Homage’s services and providing continuous operational support to our partners.


Responsibilities:

  • Provide partner-focused and proactive account management and engagement with our partners across acute health organisations, governmental (VWOs), insurance, financial and corporate partners
  • Develop trusted partnerships to shape and deliver appropriate strategies to suit our partners’ needs
  • Deliver Homage’s strategy and partnership objectives with a focus on operational effectiveness, enablement, support and top-notch client service
  • Conduct on-boarding sessions with partners through structured guidance and implementation support
  • Work closely with the Care Advisory and Operations team to ensure smooth delivery of care, triage incidents and communicate resolutions in the most appropriate manner
  • Organise and conduct periodic customer success review meetings with the team to review engagement, learn feedback, uncover future needs and strategically position up/cross-sell opportunities to our partners


Customer Success

  • Drive customer lifetime value by defining the customer journey; deploying programs to drive business value, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue growth opportunities
  • Drive improvements in internal workflows and resources to elevate the quality and efficiency of the Customer Success team
  • Contribute to the achievement of revenue targets through up-selling or cross selling of Homage’s services and capabilities
  • Own the development of account plans, strategies and proposals for our partners to ensure an ongoing relationship

Requirements

Qualifications:

  • Obsessively needs and consultative-driven, you enjoy driving the adoption of services that solves a key problem and pain point to people
  • At least 5 years experience in a professional key account management role with a minimum of 2 years experience leading a team
  • Bachelor’s degree or equivalent experience with account management or sales
  • Experience in consulting, hospitality, startups or healthcare-related direct sales is a plus
  • Team player with a competitive spirit
  • Demonstrated success in driving growth in a fast paced environment (technology, health service and/or startup environment is a bonus)
  • Solution-oriented and able to understand the importance of accountability
  • Receptive to constructive criticism and open to coaching
  • Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
  • Organised and attentive to details
  • Excellent communication skills in English - written, verbal and presentation


Bonus Points

  • Proficiency in Chinese is a huge plus
  • Functions as an active participant, demonstrates reliability and communicates constructively as a strong team player; you thrive in a fast-paced startup environment
  • You are an avid reader of all things related to selling and marketing.


About Homage

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.