Customer Support Administrator, Care Advisory

  • Care Operations
  • Singapore, Singapore

Customer Support Administrator, Care Advisory

Job description

Location: Singapore

Type: Full-time
 

ROLE DESCRIPTION

Sales and customer success at Homage is changing fast to meet company growth. The administrator will support the Care Advisory team in helping families and social service organizations build awareness of, access and better understand our solution and services.

 

RESPONSIBILITIES

  • Daily follow up for customer’s visit booking request, feedback, and ensuring communication loop with customers for their upcoming recurring visits
  • Conduct periodic customer success calls with individual customers to review engagement, learn feedback, uncover future needs and strategically position up/cross-sell opportunities through service renewals
  • Work closely with Care Operations and the rest of the Care Advisory team to manage and track incidents and feedback to drive service improvements and recovery
  • Responsible for the entry and management of data within the customer database
  • Assist the team lead with the preparation of customer communications materials
  • Build and maintain an up-to-date central knowledge bank to support the sales team
  • Support ad-hoc tasks and projects from time to time

Requirements

SKILLS & EXPERIENCE

  • Bachelor’s degree/diploma or relevant experience in lieu
  • At least 1 year of experience in a customer service role
  • Fast and accurate worker, able to think on own feet to present solutions as part of customer service
  • Able to handle pressure on fulfilment of customer’s requests
  • Meticulous, organised and attentive to details in the midst of a fast-paced environment
  • Good communication and interpersonal skills
  • Self-motivated, independent and reliable
  • Organised and attentive to details
  • Honest, responsible and willing to serve others
  • Open to working on rotational shift work

 

ABOUT HOMAGE

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.