Care Specialist

  • Care Operations & Quality
  • Singapore, Singapore

Care Specialist

Job description

Location: Singapore

Type: Full-time


ROLE DESCRIPTION

The Care Specialist is part of the Care Operations and Quality team to plan, organize and direct home care services and is experienced in nursing, with emphasis on community health education/experience. The nurse is responsible for overseeing all clinical, safety and quality aspects of care delivery to the homes of Homage’s seniors from recruiting and supervision of care professionals to delivery of care. This position is part of the Care Operations & Quality team to ensure that the overall customer experience is seamless and of high quality.


RESPONSIBILITIES

  • Support all clinical, safety and quality aspects of care delivery, following the standard protocols as defined by the Care Operations & Quality Team
  • Conduct home care assessment and complete an initial assessment of senior and family to determine home care needs, and provides a complete physical assessment and history of current and previous illness(es)
  • Initiate the plan of care and makes necessary revisions as patient status and needs change
  • Regularly monitor and re-evaluates patient homecare, nursing needs, and as part of ad-hoc quality assurance visits
  • Be part of the team to support onboarding sessions of Care Professionals
  • Support training assignments which include competency tests for Care Professionals
  • Provide caregiving services during exigency situations
  • Work as part of the Care Operations team to implement and monitor quality control and compliance procedures of all aspects of caregiving

Requirements

SKILLS & EXPERIENCE

  • Minimum of 8-10 years nursing experience in hospital ward setting
  • Bonus points if you have experience as a nursing manager
  • Experience in working in a fast-paced and rapidly changing environment
  • Ability to proactively identify areas of operational excellence with the Director, Care Operations & Quality and create solutions
  • Ability to operate independently with minimal supervision
  • Ability to excel in a fast-paced and rapidly changing environment
  • Excellent written and verbal communication skills; can communicate clearly and effectively
  • Desire to make a big and positive impact
  • Experience in home care preferred but not essential
  • Open to working during weekends (2 off days per week)