Care Advisor (Inside Sales), Jakarta

  • Indonesia
  • Jakarta, Jawa, Indonesia

Care Advisor (Inside Sales), Jakarta

Job description

Location: Jakarta, Indonesia

Type: Full-time


Are you passionate about impactful products that people love and that make a real difference in people’s lives? Are you a growth-oriented and communicative person who’s entrepreneurial at heart and loves working in fast paced environments? Do you want to be an early employee at a well-funded startup where you can make a huge difference?

Your work at Homage will directly impact and improve the lives of people receiving care, people delivering care, and the families that are normally left in the dark about the entire caring process. We're looking for strong team players, people who can work with a very diverse team (product managers, engineers, care operations, sales folks.) We’re proudly backed by a group of top local investors, including Golden Gate Ventures, 500 Startups and SeedPlus.


Homage is a complete home care solution that combines the curation and training of care professionals with smart technology to provide on-demand home caregiving to seniors, allowing them to age at home with comfort, dignity, control and grace. Using a web and mobile technology platform, Homage efficiently matches care recipients with qualified care professionals and schedules caregiving on an on-demand basis to provide recipients with home nursing care, assistance with daily activities and therapy services. Homage works with both private clients and public organizations to provide high quality care to seniors.



Sales and customer success at Homage is changing fast to meet company growth. The Care Advisor will serve a key role in two major components of the Homage experience, one, helping families and care organizations across Singapore who need caregiving understand and select our solution and service and second, ensuring the needs of our clients are deeply met to drive increased adoption and renewal of services. The individual is responsible for managing customer health and expectations at every touchpoint.



Leads Conversion

  • Develop a deep understanding of client needs and requirements; using customer insights and data to optimize for customer experience and potential client conversion rate through receiving incoming calls
  • Articulate the Homage proposition to prospective clients
  • Source new client and account opportunities through inbound lead follow-up and outbound calls
  • Help develop and refine the client sales playbook and answer inbound and outbound calls from various referral sources
  • Close sales and achieve quotas
  • Track all leads, prospects and clients via technology tools and internal systems Communicate client needs, handover successful cases over to the care operations team and schedule client care assessment visits with Operations Team

Customer Success

  • Build customer relationships by understanding customer goals, needs and initiatives to ensure customer retention and growth.
  • Guide customers through the on-boarding and renewal process and follow up on their requests
  • Develop and maintain a strong understanding of Homage’s service portfolio and offering
  • Understand the care landscape and each client’s unique requirements to strategically up or cross-sell Homage’s offering with the objective of driving service renewals
  • Work closely with Care Operations and the rest of the Care Advisory team to manage and track incidents and feedback to drive service improvements and recovery



  • Diploma or Bachelor’s degree or equivalent experience with inside/outside sales
  • 3-4 years of experience with consulting and/or direct sales; fresh grads are welcome to apply
  • Experience in hospitality, startups or healthcare-related sales is a plus
  • Team player with a competitive spirit
  • Possess solid negotiation skills, related to both selling and service retention
  • Solution-oriented and able to understand the importance of accountability
  • Receptive to constructive criticism and open to coaching
  • Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
  • Organised and attentive to details