Homage is redefining in-home caregiving for our parents, grandparents, friends and loved ones. At the heart of Homage are the families and caregivers we work with and the technology we build transforms their lives and care delivery experience. Here, everyone works on exciting, meaningful projects. We move fast, have fun and help each other out.
We’re looking for people who are talented, thoughtful, responsible and passionate individuals who share our values and passion for what we do. Your work will directly impact the lives of people receiving care, people delivering care, and the families that are normally left in the dark about the entire caring process. We're looking for strong team players, people who can work with a very diverse team (engineers, care operations, sales folks.) We’re proudly backed by a group of top local investors, including Golden Gate Ventures, 500 Startups and SeedPlus.
Homage is a complete home care solution that combines the curation and training of care professionals with smart technology to provide on-demand home caregiving to seniors, allowing them to age at home with comfort, dignity, control and grace. Using a web and mobile technology platform, Homage efficiently matches care recipients with qualified care professionals and schedules caregiving on an on-demand basis to provide recipients with home nursing care and assistance with daily activities. Homage works with both private clients and public organizations alike to provide high quality caregiving to seniors.
Sales and customer success at Homage is changing fast to meet company growth. The Care Advisor will serve a key role in two major components of the Homage experience, one, helping families and care organizations across Singapore who need caregiving understand and select our solution and service and second, ensuring the needs of our clients are deeply met to drive increased adoption and renewal of services. The individual is responsible for managing customer health and expectations at every touchpoint.
Build customer relationships by understanding customer goals, needs and initiatives to ensure customer retention and growth.
Guide customers through the on-boarding and renewal process and follow up on their requests
Develop and maintain a strong understanding of Homage’s service portfolio and offering
Understand the care landscape and each client’s unique requirements to strategically up or cross-sell Homage’s offering with the objective of driving service renewals
Work closely with Care Operations and the rest of the Care Advisory team to manage and track incidents and feedback to drive service improvements and recovery
SKILLS & EXPERIENCE